Adrian Gostick is the New York Times bestselling coauthor of The Carrot Principle and The Orange Revolution, which are sold in more than 50 countries around the world. He is a founder of the global training and consulting firm The Culture Works, with a focus in Recognition, Teamwork, and Culture. Learn more at TheCultureWorks.com or AdrianGostick.com
While many of us spend our Thanksgivingdays expressing gratitude for families, friends, health or prosperity, what about thanking the people who make your business possible: Your team. Our new column for Inc.
Don’t do what everyone says you should do … and other wisdom from those who learned the hard way. Over the years we’ve interviewed thousands of people about their work, including many recent retirees. One of our favorite questions for the recently departed (from work) is about their regrets. Their ideas on what to avoid [...]
As a young manager working for a large hotel chain, Bill Keena was tasked with interviewing a group of MBA students for potential jobs. The HR leader handed him a list of questions to ask the fresh-faced recruits. “I think they’ve practiced the answers to all of these questions.” “What would you ask then?” the [...]
Whether they’re a lifelong mentor or someone you not-so-fondly remember as ‘Voldemort,’ every manager you encounter has something to teach you. Every boss–good or bad–can teach you something, whether it’s what to do or what to avoid at all costs. Here are just a few lessons from some managers who helped us along our life [...]
How one AT&T store made the weekend shift a little more fun and boosted customer satisfaction. Let’s be honest, many people don’t like working on weekends, and that can impact the quality of customer service they deliver. But one AT&T leader found a way to make working on Sundays fun.Our new column for Inc. magazine. [...]
These 3 exercises will help accelerate positive change in your business and in your interactions with employees. While there are countless accelerants that can be applied to different businesses, here are 3 that have helped spur change for some great organizations and leaders. These are just a starting point, but give them a try and [...]
When your team seems stuck, this discussion will help you determine your core values. It was early 2004, and Scott O’Neil, the National Basketball Association’s newest executive, was pacingaround his new office, 14 floors above St. Patrick’s Cathedral in midtown Manhattan.His promotion to Senior Vice President of Team Marketing and Business Operations gave him direct [...]