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Bradley Gale

Bradley T. Gale is president of Market Driven Quality Inc. He served as Overseer for the Malcolm Baldrige National Quality Award during its first three years of existence, and currently is on the Steering Committee for the Conference Board's Total Quality Management Center. Gale is coauthor with Robert D. Buzzell of The PIMS Principles (Free Press, 1987), which has been translated into four languages.

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Bradley Gale's Books

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Managing Customer Value Creating Quality and Service That Customers Can See By: Bradley Gale

This edition: Trade Paperback, 432 pages

Publication date: July 13, 2010

Even today with quality improvement the battle cry of American industry, the quality programs in most companies are limited to "conformance to technical standards," according to quality expert Bradley Gale. While some have...

Other Formats: eBook