Authors on the Web
AllBusiness Champions of Small Business, February 25, 2010
...end. Nice way to sum up the ideas. 4. Your Call is Not That Important to Us by Emily Yellin Why listed: Focus is on how companies are trying to improve customer service. Like best: History of AT&T's Theodore Newton Vail, a business man about 100 years...
Knowledge at Emory, February 3, 2010
...sentence then you know what it's like to be 'on hold' for customer service. Journalist and author Emily Yellin found herself suspended in customer service no-man's-land when she tried to get her home warranty company to honor their commitments. The...
Huffington Post, December 11, 2009
...s customer service phone number and what do you get--when your call finally gets through? Robotic automated-response prompts. ... Emily Yellin can relate. Her own exasperating experience in trying to schedule a repair to a furnace under warranty...
ING Investment Weekly, June 17, 2009
...of the line. Therefore, I look forward to reading 'Your Call Is (not that) Important to Us' by Emily Yellin, in which Ms. Yellin promises to 'seek out the humanity and reason behind the customer service experiences that many people find to be inhuman and...
Washington Post, March 21, 2009
...NOT THAT) IMPORTANT TO US Customer Service and What It Reveals About Our World and Our Lives By Emily Yellin Free Press. 291 pp. $26 Neither the title nor the subtitle of this book should be taken seriously. Though 'Your Call Is (Not That) Important to...
BASIL & SPICE--FINANCIAL WELL BEING, May 18, 2009
...Broke Because You Want To Be by Larry Winget Your Call Is (not that) Important To Us by Emily Yellin Post a Comment | Share Article | Email Article | Permalink tagged book review , capstone , rebecca ash , retirement , the spend less handbook in 4 Stars...
Brightsightgroup's Weblog, March 31, 2009
...BrightSight Group speaker and author, Emily Yellin will be a guest today on NPR’s Talk of the Nation at 3pm EST. Emily is the author of, “ Your Call Is (Not That) Important to Us: Customer...
Stuff


















