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1. Emily Yellin: Wise Words03:1827801003001 -
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4. Emily Yellin: Wise Words00:4027773545001 -
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6. Emily Yellin: Your Call Is (Not That) Important To Us03:1820033753001
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Your Call Is Important to Us will be released on August 17, 2010 in Trade Paperback
Nov 20, 2009
Excerpt:
Chapter 1 from Your Call Is Important to UsNov 20, 2009
Jun 27, 2009
Jun 27, 2009
Jun 27, 2009
Jun 27, 2009
Jun 27, 2009
Excerpt:
Chapter 1 from Our Mothers' WarJun 24, 2009
Apr 17, 2009
Your Call Is (Not That) Important to Us is now available in Hardcover
Mar 24, 2009
Your Call Is (Not That) Important to Us is now available in eBook
Mar 24, 2009
Your Call Is (Not That) Important to Us will be released on March 24, 2009 in Hardcover
Mar 24, 2009
Your Call Is (Not That) Important to Us is now available in Hardcover
Mar 24, 2009
Your Call Is (Not That) Important to Us will be released on March 24, 2009 in eBook
Mar 24, 2009
Your Call Is (Not That) Important to Us is now available in eBook
Mar 24, 2009
Excerpt:
Chapter 1 from Your Call Is (Not That) Important to UsMar 01, 2009
Your Call Is (Not That) Important to Us will be released on March 24, 2009 in Hardcover
Dec 19, 2008
Your Call Is (Not That) Important to Us will be released on March 24, 2009 in eBook
Dec 19, 2008
Our Mothers' War will be released on June 16, 2008 in eBook
Jun 16, 2008
Our Mothers' War will be released on June 16, 2008 in eBook
Jun 16, 2008
Our Mothers' War will be released on June 16, 2008 in eBook
Jun 16, 2008
Our Mothers' War will be released on June 16, 2008 in eBook
Jun 16, 2008
Our Mothers' War will be released on June 16, 2008 in eBook
Jun 16, 2008
Our Mothers' War will be released on June 16, 2008 in eBook
Jun 16, 2008
Our Mothers' War will be released on June 16, 2008 in eBook
Jun 16, 2008
Our Mothers' War is now available in eBook
Jun 16, 2008
Our Mothers' War will be released on March 01, 2005 in Trade Paperback
Mar 01, 2005
Our Mothers' War is now available in Trade Paperback
Mar 01, 2005
Our Mothers' War will be released on March 01, 2005 in
Mar 01, 2005
Our Mothers' War is now available in
Mar 01, 2005
Emily Yellin's Books
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Your Call Is (Not That) Important to UsA lively narrative exploration of the very human stories behind the often inhuman face of call-center customer service.Read More
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Our Mothers' WarA stunning portrait of the women of the greatest generation, from housewives to military women, and what they saw, felt, and experienced during WWII.Read More -
Your Call Is Important to UsA lively narrative exploration of the very human stories behind the often inhuman face of call-center customer service.Read More
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Authors on the Web
ING Investment Weekly, June 17, 2009
...of the line. Therefore, I look forward to reading 'Your Call Is (not that) Important to Us' by Emily Yellin, in which Ms. Yellin promises to 'seek out the humanity and reason behind the customer service experiences that many people find to be inhuman and...
Washington Post, March 21, 2009
...NOT THAT) IMPORTANT TO US Customer Service and What It Reveals About Our World and Our Lives By Emily Yellin Free Press. 291 pp. $26 Neither the title nor the subtitle of this book should be taken seriously. Though 'Your Call Is (Not That) Important to...
Interactive Investor International, March 19, 2009
...many have no compunction about taking their frustration out on those at the other end of the phone. Emily Yellin, author of an upcoming book with the tongue-in-cheek title 'Your Call Is (Not That) Important to Us,' sees room for improvement on both...
Looking fit, January 30, 2009
...Among those listed are: 'Your Call Is (Not That) Important To Us: Why Customer Service Is Broken' by Emily Yellin. This well-researched book is a ?cautionary tale? for small business owners on the importance of customer service. Find out why keeping...
BASIL & SPICE--FINANCIAL WELL BEING, May 18, 2009
...Broke Because You Want To Be by Larry Winget Your Call Is (not that) Important To Us by Emily Yellin Post a Comment | Share Article | Email Article | Permalink tagged book review , capstone , rebecca ash , retirement , the spend less handbook in 4 Stars...
Brightsightgroup's Weblog, March 31, 2009
...BrightSight Group speaker and author, Emily Yellin will be a guest today on NPR’s Talk of the Nation at 3pm EST. Emily is the author of, “ Your Call Is (Not That) Important to Us: Customer...
