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FIND OUT WHAT S&S AUTHORS ARE DOING RIGHT NOW
Your Call Is (Not That) Important to Us will be released on August 17, 2010 in Trade Paperback
Aug 17, 2010
Your Call Is (Not That) Important to Us is now available in Trade Paperback
Aug 17, 2010
Our Mothers' War will be released on May 11, 2010 in eBook
May 11, 2010
Our Mothers' War is now available in eBook
May 11, 2010
Excerpt:
Chapter 1 from Your Call Is Important to UsNov 20, 2009
Jun 27, 2009
Jun 27, 2009
Jun 27, 2009
Jun 27, 2009
Jun 27, 2009
Excerpt:
Chapter 1 from Our Mothers' WarJun 24, 2009
Apr 17, 2009
Your Call Is (Not That) Important to Us is now available in Hardcover
Mar 24, 2009
Your Call Is (Not That) Important to Us is now available in eBook
Mar 24, 2009
Your Call Is (Not That) Important to Us will be released on March 24, 2009 in Hardcover
Mar 24, 2009
Your Call Is (Not That) Important to Us is now available in Hardcover
Mar 24, 2009
Emily Yellin's Books
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Your Call Is (Not That) Important to UsBy Emily YellinA lively narrative exploration of the very human stories behind the often inhuman face of call-center customer service.Read More
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Our Mothers' WarBy Emily YellinA stunning portrait of the women of the greatest generation, from housewives to military women, and what they saw, felt, and experienced during WWII.Read More
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Fast Company, January 27, 2012
...A few months back, my friend and longtime colleague Grant McCracken posed a question to Fast Company readers: "Is design thinking dead?" Grant's answer to the question? Channeling his best "Stone Cold" Steve Austin (which makes me wonder, what would...
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