Authors on the Web
ING Investment Weekly, June 17, 2009
...of the line. Therefore, I look forward to reading 'Your Call Is (not that) Important to Us' by Emily Yellin, in which Ms. Yellin promises to 'seek out the humanity and reason behind the customer service experiences that many people find to be inhuman and...
Washington Post, March 21, 2009
...NOT THAT) IMPORTANT TO US Customer Service and What It Reveals About Our World and Our Lives By Emily Yellin Free Press. 291 pp. $26 Neither the title nor the subtitle of this book should be taken seriously. Though 'Your Call Is (Not That) Important to...
Interactive Investor International, March 19, 2009
...many have no compunction about taking their frustration out on those at the other end of the phone. Emily Yellin, author of an upcoming book with the tongue-in-cheek title 'Your Call Is (Not That) Important to Us,' sees room for improvement on both...
Looking fit, January 30, 2009
...Among those listed are: 'Your Call Is (Not That) Important To Us: Why Customer Service Is Broken' by Emily Yellin. This well-researched book is a ?cautionary tale? for small business owners on the importance of customer service. Find out why keeping...
BASIL & SPICE--FINANCIAL WELL BEING, May 18, 2009
...Broke Because You Want To Be by Larry Winget Your Call Is (not that) Important To Us by Emily Yellin Post a Comment | Share Article | Email Article | Permalink tagged book review , capstone , rebecca ash , retirement , the spend less handbook in 4 Stars...
Brightsightgroup's Weblog, March 31, 2009
...BrightSight Group speaker and author, Emily Yellin will be a guest today on NPR’s Talk of the Nation at 3pm EST. Emily is the author of, “ Your Call Is (Not That) Important to Us: Customer...





















