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1. Emily Yellin: Wise Words03:1827801003001 -
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4. Emily Yellin: Wise Words00:4027773545001 -
5. Emily Yellin: Self-Assessment00:3627773065001 -
6. Emily Yellin: Your Call Is (Not That) Important To Us03:1820033753001
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Your Call Is (Not That) Important to Us will be released on August 17, 2010 in Trade Paperback
about 14 hours ago
Excerpt:
Chapter 1 from Your Call Is Important to UsNov 20, 2009
Jun 27, 2009
Jun 27, 2009
Jun 27, 2009
Jun 27, 2009
Jun 27, 2009
Excerpt:
Chapter 1 from Our Mothers' WarJun 24, 2009
Apr 17, 2009
Your Call Is (Not That) Important to Us is now available in Hardcover
Mar 24, 2009
Your Call Is (Not That) Important to Us is now available in eBook
Mar 24, 2009
Your Call Is (Not That) Important to Us will be released on March 24, 2009 in Hardcover
Mar 24, 2009
Your Call Is (Not That) Important to Us is now available in Hardcover
Mar 24, 2009
Your Call Is (Not That) Important to Us will be released on March 24, 2009 in eBook
Mar 24, 2009
Your Call Is (Not That) Important to Us is now available in eBook
Mar 24, 2009
Excerpt:
Chapter 1 from Your Call Is (Not That) Important to UsMar 01, 2009
Your Call Is (Not That) Important to Us will be released on March 24, 2009 in Hardcover
Dec 19, 2008
Your Call Is (Not That) Important to Us will be released on March 24, 2009 in eBook
Dec 19, 2008
Our Mothers' War will be released on June 16, 2008 in eBook
Jun 16, 2008
Our Mothers' War will be released on June 16, 2008 in eBook
Jun 16, 2008
Our Mothers' War will be released on June 16, 2008 in eBook
Jun 16, 2008
Our Mothers' War will be released on June 16, 2008 in eBook
Jun 16, 2008
Our Mothers' War will be released on June 16, 2008 in eBook
Jun 16, 2008
Our Mothers' War will be released on June 16, 2008 in eBook
Jun 16, 2008
Our Mothers' War will be released on June 16, 2008 in eBook
Jun 16, 2008
Our Mothers' War is now available in eBook
Jun 16, 2008
Our Mothers' War will be released on March 01, 2005 in Trade Paperback
Mar 01, 2005
Our Mothers' War is now available in Trade Paperback
Mar 01, 2005
Our Mothers' War will be released on March 01, 2005 in
Mar 01, 2005
Our Mothers' War is now available in
Mar 01, 2005
Emily Yellin's Books
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Your Call Is (Not That) Important to UsA lively narrative exploration of the very human stories behind the often inhuman face of call-center customer service.Read More
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Our Mothers' WarA stunning portrait of the women of the greatest generation, from housewives to military women, and what they saw, felt, and experienced during WWII.Read More
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Authors on the Web
AllBusiness Champions of Small Business, February 25, 2010
...end. Nice way to sum up the ideas. 4. Your Call is Not That Important to Us by Emily Yellin Why listed: Focus is on how companies are trying to improve customer service. Like best: History of AT&T's Theodore Newton Vail, a business man about 100 years...
Knowledge at Emory, February 3, 2010
...sentence then you know what it's like to be 'on hold' for customer service. Journalist and author Emily Yellin found herself suspended in customer service no-man's-land when she tried to get her home warranty company to honor their commitments. The...
Huffington Post, December 11, 2009
...s customer service phone number and what do you get--when your call finally gets through? Robotic automated-response prompts. ... Emily Yellin can relate. Her own exasperating experience in trying to schedule a repair to a furnace under warranty...
ING Investment Weekly, June 17, 2009
...of the line. Therefore, I look forward to reading 'Your Call Is (not that) Important to Us' by Emily Yellin, in which Ms. Yellin promises to 'seek out the humanity and reason behind the customer service experiences that many people find to be inhuman and...
Washington Post, March 21, 2009
...NOT THAT) IMPORTANT TO US Customer Service and What It Reveals About Our World and Our Lives By Emily Yellin Free Press. 291 pp. $26 Neither the title nor the subtitle of this book should be taken seriously. Though 'Your Call Is (Not That) Important to...
BASIL & SPICE--FINANCIAL WELL BEING, May 18, 2009
...Broke Because You Want To Be by Larry Winget Your Call Is (not that) Important To Us by Emily Yellin Post a Comment | Share Article | Email Article | Permalink tagged book review , capstone , rebecca ash , retirement , the spend less handbook in 4 Stars...
Brightsightgroup's Weblog, March 31, 2009
...BrightSight Group speaker and author, Emily Yellin will be a guest today on NPR’s Talk of the Nation at 3pm EST. Emily is the author of, “ Your Call Is (Not That) Important to Us: Customer...
