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Fred Reichheld's Books
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The Ultimate QuestionThe Ultimate Question offers hands-on guidance on how to: Distinguish good profits from bad Identify core customers and set priorities for strategic...Read More
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Authors on the Web
PRWeb, May 8, 2012
...process involves identifying your promoters, passives, and detractors through the (NPS) question, or the Ultimate Question, created by Fred Reichheld to assess how likely a customer is to recommend you to a friend or colleague. In addition to this, there...
San Francisco Chronicle, May 8, 2012
...your promoters, passives, and detractors through the Net Promoter Score (NPS) question, or the Ultimate Question, created by Fred Reichheld to assess how likely a customer is to recommend you to a friend or colleague. In addition to this, there are other...
American Society of Clinical Oncology, March 27, 2012
...or something possesses that is invariably impressive (or just plain knocks your socks off). I was drawn to Fred Reichheld’s post where he talks about “wow!” moments—real examples in which individual employees of companies went out of their way...
American Society of Clinical Oncology, March 23, 2012
...or something possesses that is invariably impressive (or just plain knocks your socks off). I was drawn to Fred Reichheld’s post where he talks about “wow!” moments—real examples in which individual employees of companies went out of their way...
Computer Reseller News India, January 3, 2012
...include Good to Great by Jim Collins, Chanakya on Management by Ashok Garde, and The Ultimate Question by Fred Reichheld. He is currently reading the online version of Alexander the Great by Robin Lane Fox. Ratra is fond of the late Jagjit Singh?s...
Centre Daily Times, December 22, 2011
...pages ($21.95) 24. "Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World" by Fred Reichheld; Harvard Business Press, 304 pages ($27.95) 25. "Zappos Experience: 5 Principles to Inspire, Engage, and Wow" by Joseph Michelli;...
.NET Developer's Journal, March 2, 2012
...between these two perspectives and some don’t. In his recent book “The Ultimate Question 2.0,” Fred Reichheld provides a wealth of examples of companies which confuse their profit obsession with customer obsession and don’t value the...
Sys-Con Media, March 2, 2012
...between these two perspectives and some don’t.� In his recent book “The Ultimate Question 2.0,” Fred Reichheld provides a wealth of examples of companies which confuse their profit obsession with customer obsession and don’t value the...
PR-USA.net, March 2, 2012
...Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc. and Fred Reichheld...
IT Staffing Firm, EdgeLink, Earns Double Achievement; 2012 Best of Staffing Client and Talent Awards
Review Seeker, March 2, 2012
...Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld ### Read the full story at http://www.prweb.com/releases/IT-Staffing/Portland-Denver/prweb9239843.htm...
Riverside Press Enterprise, March 2, 2012
...Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld ### Read the full story at http://www.prweb.com/releases/IT-Staffing/Portland-Denver/prweb9239843.htm...
Financial Content, March 2, 2012
...Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld ### Read the full story at http://www.prweb.com/releases/IT-Staffing/Portland-Denver/prweb9239843.htm...
Renewable Energy World, March 2, 2012
...Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld ### Read the full story at http://www.prweb.com/releases/IT-Staffing/Portland-Denver/prweb9239843.htm...
