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Valarie A. Zeithaml

Valarie A. Zeithaml

Valarie A. Zeithaml

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Delivering Quality Service is now available in eBook
May 11, 2010
Delivering Quality Service will be released on May 11, 2010 in eBook
May 11, 2010
Delivering Quality Service will be released on March 25, 2009 in
Mar 25, 2009
Delivering Quality Service is now available in
Mar 25, 2009
Delivering Quality Service is now available in eBook
Sep 10, 2008
Driving Customer Equity will be released on February 21, 2001 in eBook
Feb 21, 2001
Driving Customer Equity is now available in eBook
Feb 21, 2001
Driving Customer Equity will be released on February 21, 2001 in
Feb 21, 2001
Driving Customer Equity is now available in
Feb 21, 2001
Driving Customer Equity will be released on June 27, 2000 in Hardcover
Jun 27, 2000
Driving Customer Equity is now available in Hardcover
Jun 27, 2000
Driving Customer Equity will be released on June 27, 2000 in
Jun 27, 2000
Driving Customer Equity is now available in
Jun 27, 2000
Delivering Quality Service will be released on March 19, 1990 in Hardcover
Mar 19, 1990
Delivering Quality Service is now available in Hardcover
Mar 19, 1990
Excerpt:
Table of Contents from Driving Customer Equity
Prior to Dec 19, 2008

Authors on the Web

AMA Foundation Announces 2011 Best Books in Marketing
PRWeb, October 30, 2011
...of Florida). The judging panel also included Erik Gordon (University of Michigan), Gordon Wyner (Millward Brown Inc.), and Valarie Zeithaml (University of North Carolina). According to Lutz, this is the first time there are Berry-AMA Book Prize...