Simon & Schuster
Valarie A. Zeithaml
Valarie A. Zeithaml's Books
1.
Delivering Quality Service
By: Valarie A. Zeithaml
This edition: Trade Paperback, 240 pages
Publication date: March 25, 2009
Other formats:
eBook
2.
Driving Customer Equity
How Customer Lifetime Value Is Reshaping Corporate Strategy
By: Roland T Rust, Valarie A. ZeithamltrueKatherine N Lemon
This edition: Hardcover, 304 pages
Publication date: June 27, 2000
Other formats:
eBook
For more information about Valarie A. Zeithaml please visit http://authors.simonandschuster.com/Valarie-A-Zeithaml/703545